Say goodbye to routine tasks – let your Libero app handle guest communication for you.
With the new Concierge module, you can automate key guest communications — no more manual emailing or copy-pasting addresses. Just set it up once, and we’ll take care of the rest.
By activating the Concierge module, you’ll also boost guest engagement, reduce those "Oh, I completely forgot about the reservation/voucher".
What can the Concierge do? |
For reservations:
Online Reservation Confirmation from OBE
After making an online reservation, guests automatically receive a text message confirming all the important details. This gives them peace of mind that the reservation went through successfully, and you have one fewer inquiry along the lines of "Do you have my reservation?"
Reservation reminders
Your guest will receive an SMS reminder X hours or X days before their appointment, letting them know you’re looking forward to seeing them. In return, they’ll start looking forward to you. As a bonus, this helps reduce last-minute cancellations and no-shows.
Thank-you SMS after the visit
Keep the conversation going even after your guest leaves. A thank-you SMS can be sent automatically — for example, two days after the visit. Or you can remind them of their experience two months later and encourage them to come back.
For vouchers:
Voucher expiration reminder
Don’t wait for the guest to show up with an expired voucher. Proactively notify them that their voucher is about to expire — and that it’s time to treat themselves. You can also use this message to encourage repeat purchases — because you can never have too many vouchers.
How to activate the service? |
Simply contact your sales representative, and within a few days, you’ll be watching the system take care of your routine admin work.
How does the setup work? |
- Please provide us with information on which types of announcements you’d like to activate, at what intervals, etc.
- Set up an account with this external SMS gateway provider (SMS API https://www.smsapi.com/en/) and provide us with the API token for integration
You can find the current SMS price list at https://www.smsapi.com/en/sms-pricing
- You can easily set up SMS templates according this manual with text without needing any coding knowledge
Finally!
Everything is now set up — and you can focus your time on what really matters: your guests.
Did you know you can also get the Email Concierge module? Learn more here.