Zákaznický portál

Do not miss... 1

• Customer Success Program

Tip&Tricks 2

• SK - DPH zmena 1.1.2025
• 4 steps to optimize your HotelTime

Topic 4

• Front office and housekeeping
• Pricing, bookings, OTA's
• Controlling and Revenue
• Accounting and Finance

Hoteltime 18

• Out of order & Out of service rooms
• Chargeback - what is it and how to make it?
• Edit stay dates (Edit rate and period + Edit rate and period without price change)
• Reservation settlement - selection of currency conversion/exchange rates
• Create Proforma invoice from reservation

View all 18

Tips & Tricks 11

• Suspicious login to the system
• Charging Cancellation Fees in HotelTime
• Printing module, customize your invoice template
• Group items on invoice - how to make invoice clear
• HotelTime verification of VAT number and Company ID (IČO, DIČ) with ARES and VIES

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Automation 10

• Vouchershop Automation with Bookolo
• Vouchershop Automation with Profitroom
• Online Check-in
• Valnes WebLock - lock system for doors with pin locks
• All about Concierge

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Reports 25

• Customize the report Meal plan by room
• Housekeeping report - basic
• New group plan
• Homepage HotelTime (=Welcome page)
• Dashboard - Housekeeping & Maintenance

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Rates & Pricing 5

• RateCodes - online payments
• RateCode - default number of fixed beds
• Meal plans - set and use in RateCodes
• RateCodes - ChannelManager reservation delivery
• Roomtype fees

Users 4

• HT - two-factor authentication
• HT - default user rights settings
• HT4 – Current user
• Crosslogin, switch between systems easily

Channel Manager Systems 9

• Price management in Hoteltime with CHMS connection
• Availability management in Hoteltime with CHMS connection
• Extra services sold through channelmanager D-Edge
• Error regarding edit of CHMS reservation
• Roomtype and Ratecode mapping

View all 9

Payment solution in HotelTime 11

• ADYEN terminals - Onboarding
• ADYEN terminals - features across the HotelTime application
• ADYEN terminals - payment refund
• ADYEN terminals - settlement of issued invoice
• ADYEN terminals - payments in retail

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Tips and tricks 3

• Vento company ID (=Registration no.) verification in ARES
• Bulk edit of stock items (VAT change, stock item category)
• How to get Google Pay Merchant ID for VentoQR

Units of materials and unit conversions 14

• Stock categories
• New stock item
• New receipt - storing
• Write-off
• Units list of stock items and unit conversions

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Sales - Recipes 5

• How to set a recipe for the lunch menu
• Printing orders, sale transaction - Order types
• Sorting tools - Recipe categories
• ePOS - New recipe
• Your own menu - inserting a recipe into the recipe

Sale - POS 14

• How to give a discount on a bill?
• Waiters and Waiter groups
• Sale mode in outlets
• Sending the order and printing the order type for preparation
• How to cancel bill?

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Sale - Hardware 3

• Terminals
• Printers
• Vento self-installation procedure

IT manuals 1

• Unable to perform POS update

Vento - users 3

• Vento - two-factor authentication
• Vento - New user
• Vento - default user rights settings

Reporting 19

• Vento VAT output report (TAX report)
• Dashboard - Vento
• Why do I have differences between payments and sales?
• Homepage Vento (= Welcome page)
• Closure list

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Vento - 3in1 11

• Vento 3in1 - screen settings
• 3in1 in one place - from signup to launch
• Vento 3in1 - Adyen terminal basics (internet, refunds, totals)
• 3in1 - login and creating an order
• Vento 3in1 - Main menu

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Adyen terminals in Vento 2

• Adyen terminals in Vento - how does it work?
• Adyen terminals in vento - Adyen terminal basics (internet, refunds, totals)

Libero - Reservation 11

• Edit reservation
• New reservation
• Check-in service
• Check-out, settlement
• Delete reservation, online cancelation

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Libero – Online Modules and Extensions 3

• Libero - Online analytics - Customer measurability in OBE/OVE
• Libero Concierge – Automated Guest Communication
• Libero Concierge – Custom Email Templates

Libero - Operations 3

• Daily operational report
• New Gift voucher
• How to use Gift voucher?

Libero - Users 2

• Libero - New user, employee
• Libero - two-factor authentication

Confero 9

• Confero - 2FA login setup
• Homepage Confero
• Confero - daily and monthly overvie
• Parent & Child Rooms in Confero
• Confero - Reservation and function room copy

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Confero - Reservations 5

• Create reservation
• Checkin and checkout
• Reservation cancellation
• Edit reservation
• Reservation and location overview

Troubleshooting 1

• ADYEN POS - manual update of the payment terminal

How to use 2

• Payment with Manual Key Entry (MKE)
• Manual charging of VCC with Adyen terminal